The Rook

Welcome to The Rook, a debt collection podcast from our team industry experts at L J Ross Associates! Join us as we discuss and cover debt collection industry trends, industry challenges and other revenue recovery topics!

Driving the future of debt collection with automation

Driving the future of debt collection with automation

Today’s podcast episode features Nick Greiner, IT Manager of L J Ross Associates. We discuss how leveraging automation is allowing us to increase efficiencies, proactively meet market conditions, and achieve a... Read more »

Creating an empathetic collection approach at the core of your strategy

Creating an empathetic collection approach at the core of your strategy

Today’s podcast episode features Melissa Plunkey, President & CEO of L J Ross Associates. We discuss how Melissa brings her extensive experience and background as a Registered Nurse to mirror... Read more »

Schedule a Consultation Now »