Welcome to The Rook, a debt collection podcast from our team industry experts at L J Ross Associates! Join us as we discuss and cover debt collection industry trends, industry challenges and other revenue recovery topics!
Speech Analytics: Driving Your Collection Performance
This month’s podcast episode features Kyle Carter, Founder & VP of Delivery of Zenylitics, LLC. We discuss how speech analytics can transform the collections process by reducing compliance risk, improve agent... Read more »
The impact of supplier diversity
This month’s podcast episode features Dave Thomas, Supplier Diversity Professional with HIRE360 Chicago, and Kaylyn Todd, Marketing & Business Development Manager with L J Ross Associates. Dave talks about his... Read more »
Compliance Trends: Where have we been and where are we going?
This month's podcast episode features Nikki Clemons, Compliance Specialist/ISMS Manager. We talk about the trending and ongoing regulations in the ARM industry and provide a sneak peek of what is to come in... Read more »
Forging a Positive Workplace Culture
Today’s podcast episode features Harry Howard, Relationship Manager of L J Ross Associates. We discuss the importance of employee engagement, forging a positive company culture, and how L J Ross Associates was... Read more »