Welcome to The Rook, a debt collection podcast from our team industry experts at L J Ross Associates! Join us as we discuss and cover debt collection industry trends, industry challenges and other revenue recovery topics!
Navigating the Employment & Labor Law Landscape with James Reid
This month’s episode features James Reid, Partner with Honigman LLP. James talks about his journey from starting as a litigation attorney almost twenty years ago to being one of the most well-known Labor and... Read more »
Going BIG on Community Engagement
Join us this month as we discuss the importance of Community Engagement with Tony Hollow, Executive Director of Big Brothers Big Sisters of Jackson County, and Harry Howard, Relationship Manager of L J Ross... Read more »
State of Banking Industry with T. Rann Paynter
Join us as we discuss the state of the banking industry with T. Rann Paynter, President & CEO of the Michigan Bankers Association. We talk about how the banking industry stepped up during COVID, challenges that... Read more »
Operational Insight: Running an effective & efficient collections team
This month’s episode features Aaron Keyes, Collection Training Supervisor, and Wasim Nimetallah, Quality Assurance Supervisor. We discuss the strategies and focal points of running a successful collection floor... Read more »