Company OverviewAbout Us

A Few Words About Us


Three business people in suits reviewing documents around a desk

L J Ross Associates is a minority owned debt collection agency, formed in the State of Michigan on October 9, 1992. L J Ross Associates helps companies successfully manage their revenue recovery programs by providing a customizable solution suited to client needs. L J Ross Associates entered the debt collection industry by selling check collection and check verification services to retailers. Since then, L J Ross Associates has expanded collection operations into government (1994), the utilities industry (1996), medical care (2001), finance (2002), and education (2006). In 2012, L J Ross Associates initiated call center services as an addition to our professional portfolio of services offered. L J Ross Associates is capable and eager to perform any of these services upon request.

Compliance

L J Ross Associates operates under ethical practices and is fully compliant with all local, state, and federal laws governing the debt collection industry. L J Ross Associates has an internal Compliance Specalist which is primarily responsible for overseeing and managing regulatory compliance issues within our company. The Compliance Specalist implements internal controls, policies, procedures, and training. L J Ross Associates has retained an outside Compliance Attorney to support the goals and objectives of our company compliance. The outside Compliance Attorney provides L J Ross Associates with ongoing legal advice and counsel as it relates to compliance with the Fair Debt Collection Practices Act, the Fair Credit Reporting Act, the Telephone Consumer Protection Act, the Health Insurance Portability and Accountability Act, and related local, state, and federal regulatory statutes. L J Ross Associates’ internal Compliance Specalist works collectively with our outside Compliance Attorney to support the overall compliance initiatives of L J Ross Associates.

Security

L J Ross Associates recognizes the importance of an information security program to secure the data and assets of our clients and their customers. L J Ross Associates has implemented controls, dedicated resources, and provided oversight necessary to ensure complete coverage and security of the data, business processes, assets, and systems throughout our organization. Through integration of various regulations, directives, and guidance: including our ISO 27001:2013, SSAE 16/SOC 1 & 2; L J Ross Associates has documented controls that create an all-inclusive set of security management controls for our entire organization. Through the implementation of these policies and information security controls, L J Ross Associates ensures our entire organization is secured against any incident that would compromise the integrity, confidentiality, or availability of our data and systems.