Our Patient Friendly Solution
Our patient-centered approach offers your patients the empathy and respect they deserve while resolving your accounts. From physician practice groups to large hospital systems, we are experts in designing customized solutions that improve cash flow, we offer a comprehensive portfolio of receivable management solutions that meet the unique opportunities and challenges of each individual healthcare provider.
Extension of Your Office
Your reputation matters to us. Our recovery experts are trained to perform as an extension of your business office and to treat every patient with the compassion, dignity and professionalism they deserve. We will work with your patients to solve everyday account problems and help your patients understand what they owe and why.
From early-stage and late-stage, bad debt collection, extended office services and insurance follow-up we provide patients with an easy, straightforward debt resolution and payment process. Our team has decades of experience maximizing the revenue returned to healthcare professionals with our courteous and patient-friendly staff.
Compliance is a Top Priority
Our commitment to compliance protects the rights of your patients while also protecting your best interests.
We hold ourselves to the highest ethical standards, and our operations are fully compliant with all local, state, and federal laws governing the debt collection industry. As an added measure of our commitment, we have invested in a dedicated internal compliance department responsible for managing regulatory compliance at every level of our operation. From internal controls to training, we have you covered.
We are compliant with all applicable federal and state regulations, including but not limited to:
- Fair Credit Reporting Act (FCRA)
- Fair Debt Collection Practices Act (FDCPA)
- Federal Trade Commission’s Red Flags Rule
- Gramm-Leach-Bliley Act
- Health Insurance Portability and Accountability Act (HIPAA)
- Telephone Consumer Protection Act (TCPA)
Contact L J Ross for a customized solution for your collection needs.