Creating an empathetic collection approach at the core of your strategy

Today’s podcast episode features Melissa Plunkey, President & CEO of L J Ross Associates. We discuss how Melissa brings her extensive experience and background as a Registered Nurse to mirror our consumer-friendly practices, use of empathy, and training standards we use today.

We dig into the value of creating an empathic collection approach and how it leads to better results to achieve financial freedom for consumers and our clients.

To learn more about our consumer-friendly recovery solutions, contact L J Ross today!