Creating A Best In Class Workplace Culture
Join us in this episode as Harry Howard, Relationship Manager at L J Ross Associates, delves into the significance of employee engagement and the creation of a positive company culture. Discover how L J Ross... Read more »
Unveiling the Impact of the Jackson Chamber of Commerce
In this months podcast, we connect with Ryan Tarrant, CEO, and Amanda Loveland, Marketing & Development Director, of the Jackson Chamber of Commerce. Tune in as we delve into the Chamber's impactful role in... Read more »
The Positive Effect of Empathy in Collections
Welcome to this month's Collector Spotlight episode, featuring Kim Perrine, a seasoned 16-year veteran of L J Ross. In this engaging conversation, Kim shares her invaluable experiences in the account recovery... Read more »
Building the Financial Literacy Foundation with Junior Achievement
In this month's episode, join us for an engaging conversation with Connie Poisson, President, and Dan Draper, Board Chair of Junior Achievement Michigan Edge, along with Rebecca Roberts-Stewart, COO of L J Ross... Read more »
Navigating the Employment & Labor Law Landscape with James Reid
This month’s episode features James Reid, Partner with Honigman LLP. James talks about his journey from starting as a litigation attorney almost twenty years ago to being one of the most well-known Labor and... Read more »
Going BIG on Community Engagement
Join us this month as we discuss the importance of Community Engagement with Tony Hollow, Executive Director of Big Brothers Big Sisters of Jackson County, and Harry Howard, Relationship Manager of L J Ross... Read more »
State of Banking Industry with T. Rann Paynter
Join us as we discuss the state of the banking industry with T. Rann Paynter, President & CEO of the Michigan Bankers Association. We talk about how the banking industry stepped up during COVID, challenges that... Read more »
Operational Insight: Running an effective & efficient collections team
This month’s episode features Aaron Keyes, Collection Training Supervisor, and Wasim Nimetallah, Quality Assurance Supervisor. We discuss the strategies and focal points of running a successful collection floor... Read more »
Speech Analytics: Driving Your Collection Performance
This month’s podcast episode features Kyle Carter, Founder & VP of Delivery of Zenylitics, LLC. We discuss how speech analytics can transform the collections process by reducing compliance risk, improve agent... Read more »
The impact of supplier diversity
This month’s podcast episode features Dave Thomas, Supplier Diversity Professional with HIRE360 Chicago, and Kaylyn Todd, Marketing & Business Development Manager with L J Ross Associates. Dave talks about his... Read more »