Speech Analytics: Driving Your Collection Performance

This month’s podcast episode features Kyle Carter, Founder & VP of Delivery of Zenylitics, LLC. We discuss how speech analytics can transform the collections process by reducing compliance risk, improve agent skills and operational performance.

Take a listen as Kyle talks about his past experiences in the ARM industry and how it drove him to provide a product that results in a better overall experience for both clients and consumers.

To learn more about our consumer-friendly recovery solutions contact L J Ross today!