Operational Insight: Running an effective & efficient collections team

This month’s episode features Aaron Keyes, Collection Training Supervisor, and Wasim Nimetallah, Quality Assurance Supervisor. We discuss the strategies and focal points of running a successful collection floor and what KPIs drive a successful collection agency.

Take a listen as we discuss the importance of training, continuing education, and best practices to manage collectors to maximize both the best netback from our clients and positive experience for their customers.

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